Intalock offers a world class managed service for all of your information management and security needs. Leave it to us to look after your technical environment – and you’ll benefit from a seamless managed service that is guaranteed to exceed your expectations.
Being subject matter experts in information management and security, Intalock offers unparalleled experience and knowledge. And with a managed services team that is committed to going that extra mile for our clients, it’s a given that you’re guaranteed to receive an exceptional level of support.
We have a broad range of managed service options for you to choose from – which can be made-to-order to suit your organisation’s technological and business requirements. From backup and recovery to archiving, vulnerability scanning and threat intelligence, each service is based on proven best practices with the comfort and security of SLAs and a predictable cost model.
We’ll take the time to research and understand your business, utilising the experience of our consultants to craft a service offering that will work best for your organisation. You’ll be able to free up your internal IT resources to focus on strategic issues, and we’ll help you increase the value and return on investment in your technology. It’s that easy.
What we offer
- A dedicated, highly experienced team of information specialists, based in Australia
- Choice of business hours support, or a 24/7 model
- Tailor made service level agreements (SLAs)
- All processes following the ITIL v3 framework
- Documented escalation procedures
- Ongoing performance management
- Regular reporting – daily and monthly
- Streamlined and expedited technical assistance from multiple vendors – circumventing normal call logging queues.